Over+view+of++Where+we+are+now

e.g. Meals on Wheels, PMH, Age Concern. Residential customers; Staff in residential care places. || Email support || Online resource use classes - beyond basic skills ||  || home delivery service one button phone calls retain friendliness and familiarity of suburban libraries || Market old products Increase awareness of "today's library" ||  ||
 * **Activity** || **Core** || **Worth Building on** || **Dreams to aspire to** ||
 * **Programmes** ||  ||   ||   ||
 * || Programmes to reinforce core skills || Coffee and computers model to be expanded on and delievered in more places || Intergenerational programmes -- "teenagers and adults" in general libraries not just learning centres. Use local schools as source of students ||
 * || Family history research || More local history focussed programmes || Linking with more organisations in more programme areas
 * || Homework and research help for all ages || New product = new programme to market them ||  ||
 * || Basic office use programmes
 * || programmes to support library services and collections ||  || Have wider network of technology use programmes ||
 * ||  ||   || Expansion of communcation and family connection support classes e.g. skype, photo sharing. ||
 * ||  ||   || More programmes with music and speakers. Wider focus than using technology ||
 * **Services** ||  ||   ||   ||
 * || Staff knowing what the library can do for this group || Internal staff need to be more aware of the servics we do have. Be "Fit for the job" || Marketing more effectively --- big techy promotional screen in libraries or malls etc. ||
 * ||  || Encourage PR&D job shadowing and exploring of library services ||   ||
 * ||  || Older adults kaiawhena style library support ||   ||
 * ||  || Expand awareness of "personalised service" formerly known as "storyline" ||   ||
 * ||  || Behavioural guidelines made obvious and applicable to all ||   ||
 * || WIFI and Free Internet || Encourage use of WIFI, extend availability and market it more widely || Connecting with more community groups. ||
 * || Staff who can help people use **all** of the library || CCLearn programme maintained and expanded || Older adult librarians ---or older adults kaiawhena equivalent ||
 * || Help with technology tools e.g. emails || Demand for scanning and still for faxing - necessary or not? Maybe direct people to where it is available. || Map instruction guide on big screen -- where your library is how to get to others. ||
 * ||  || CCLearn programme maintained and extended -- requires staffing allocation ||   ||
 * ||  || Assistive Technology on computers needs to be marketed more e.g. screen readers || Increase use, supply and ease of use of screen magnifiers ||
 * ||  || Larger signs on computers ||   ||
 * || Photocopying facilities || Maintain but improve ease of use of photocopying facilities -- sign in pads need to be enlarged ||  ||
 * || Information searching support || Programmes to support new services and assist in use. ||  ||
 * || Marketing of new products ||  ||   ||
 * || Building local history resources || Building local history resources -- make this more accessible to community || Expand support to Local Kete production ||
 * || Readers advisory || Maintain and encourage constant staff upskilling ||  ||
 * || Personal service and Just in time service || More personalised service and support for this where required ||  ||
 * ||  || Support for staffing to assist with technology queries -- e.g. just in time for CV, emails etc ||   ||
 * || Community group and craft displays ||  ||   ||
 * || Access to council services on library website and other CCC connections || Market the fact that this is available -- especially important where no CCC service desk at library. || Be seen more as ONE organisation ||
 * || Service to visitors and tourists ||  ||   ||
 * || Support for family and intergenerational groups ||  || Extend spaces for mingling to occur ||
 * || At the desk services || Encourage increased awareness by staff of all that is available. Maybe use big screen marketing || Increase staff confidence in use of the whole library. ||
 * || Displays of new products or time relevant resources || How to involve the community more? ||  ||
 * ||  ||   || Larger print on reciept printers
 * ||  ||   || Concession card for Over 80's -- maybe linked to Gold Card and connected with other council services. ||
 * ||  ||   || Computer booking system for people who work and want access during busy times e.g. lunchtimes ||
 * ||  ||   || Jigsaw exchange ||
 * ||  ||   || Review renewal rules fo Older Adults ||
 * **Facilities** ||  ||   ||   ||
 * || variety of comfortable, light, accessible seating. || spaces for group research or social gatherings || Increase amount of high seating ||
 * || Accessible shelving with good space and light || Wifi in more libraries ||  ||
 * ||  ||   || need more space around computers etc. in some libraries. Increase accessibility ||
 * || warm, cheap, non-demanding safe social space ||  ||   ||
 * || Large print and other appropriate stock obvious and easily accessible ||  ||   ||
 * || customer trolleys, tables for newspapers and magazines etc ||  ||   ||
 * ||  ||   || Increase ease of use of keypads and keyboards ||
 * **Outreach - offsite delivery** ||  ||||   ||
 * || Study groups and community meeting place ||  || Linking to schools with older adults . Encourage older students to help older adults. ||
 * || Council information and advice ||  || Link with community advisors and other community groups already working with this group ||
 * || Information searching support || programmes to support new services and assist in use ||  ||
 * || Support for access to online resources of all kinds || Market new products
 * **Collections** ||  ||   ||   ||
 * || Most of collection || More obvious online resources || Older adults place on website -- easy to access and with wide ranging relevant content ||
 * ||  || Social activities generated by collection -- e.g. jigsaws, games etc. || Expand range and number of resources of interest to this group. e.g biographies, qulaity DVD's, large print, local history and talking books ||
 * || Local history resources || increase involvement of community and market those local history resources we have ||  ||
 * ||  || Increase staff awareness of and confidence with resources ||   ||
 * || CINCH || Market and ensure reliability of access ||  ||
 * || Continuing Education resources information || maintain ||  ||
 * || Online resources || Increase ease of use and access and knowledge of these ||  ||
 * || Play away and similar tools |||| Improve marketing to encourage wider use of these ||
 * ||  || More Non-fiction large print at Libraries used by Older adults ||   ||