Voting+on+priorities+at+Library+Liaison

Short term Priorities – 3- 12 months || Increase library staff awareness of “all of the library” and their ability and chances to support older adults. || 14
 * Activity**
 * Suggested by project team** ||
 * Voting at Library liaisons session.**
 * //Total number of participants = 14//** ||
 * //Total number of participants = 14//** ||

These two were combined as it was felt that marketing with a small m was definitely part of increasing staff awareness of “all of the library || Improve marketing with a small m, and with a capital M both externally and internally making the most of those who have influence with this group. ||^  || Ensure changes to services or facilities reflect understanding and commitment to this customer group || 5 || Encourage and reinforce use of “personalised services” label and philosophy || 8 || Develop relevant links with wider CCC and CCL staff || 7 || Increase awareness of currently available assistive technology and ensure necessary new equipment is appropriate. || 1 ||

Additional Short term Priorities – 3- 12 months || RFID Hardware should be appropriate for this customer group and comfortable for them to use. || || Direct personal contact during Membership process || || Promotional material easily accessible – easy to find, easy to read and accessible without access to the website. || 13 || Accessible information for this age group as hard copy as well as Web based. This is related to the priority above. || 5 || Review membership processes to ensure enrolling is possible in a number of ways is easy, takes minimum time and gathers good relevant information on needs of customer. Follow up may include Introductory “New Membership” sessions. //Welcome to the library. Here is how you can make the most of it.// || 6 || The library should be a safe and comfortable place for all users. This involves ensuring furniture is appropriate, entrances feel welcoming and safe and there are environments inside where all ages feel welcome. || ||
 * Activity**
 * Suggested by Christchurch City Libraries staff at Library Liaisons consultation.** ||
 * Voting at Library liaisons session** ||
 * Voting at Library liaisons session** ||